Frequently Asked Questions

Arrival and Departure:

Check-In: 4:00 pm

Check Out: 11:00am

Pets

The Hyde is a pet-free resort. Only service animals are accepted.

Rooms

We have over 200 one-, two-, three- and four-bedroom suites, all fully appointed with stocked gourmet kitchen, washer and dryer, and full-size balcony.

Are you affiliated with any hotel brands?

We are independently owned by Sotherly Hotels and affiliated with Preferred Hotels & Resort.

Pool

The Hyde has two infinity-edge pools, both located on the ninth floor outdoor pool deck with views of the Atlantic.

Restaurants

Terrazas, open daily poolside on the ninth floor, offers breakfast, lunch and dinner. Additionally, there is a coffee kiosk in the building’s lobby offering light fare.

 Parking

Guest parking is $35 per day and is valet-only.

Public Transportation

Guests of the Hyde traveling to/from the airport are encouraged to contact Super Shuttle, Uber/Lyft, or a local taxi company to arrange a ride.

Do we offer a rewards program?

We participate in the iPrefer Rewards Program through Preferred Hotels & Resorts.

Cancellations

The Hyde’s cancellation policies vary by reservation type. Generally, guests must cancel by 6pm one day prior to arrival to avoid a one-night room and tax penalty. If your reservation was booked as an Advance Purchase or similar offer, however, it may be non-refundable regardless of your cancellation timeline. Please refer to your confirmation email or contact the Hyde to confirm the cancellation policy for your specific reservation.

Deposits

A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full, non-refundable deposit is required at time of booking.

Smoking

The Hyde Resort & Residences is a non-smoking hotel. Any guests caught smoking on the premises will be charged a penalty as well as a cleaning fee.

Beach

The Hyde is a beachfront property located only a few steps from the Atlantic Ocean. Complimentary beach chairs and umbrellas are available to Hyde guests on a first-come, first-served basis and are subject to availability.

Fitness Center

The Hyde’s state-of-the-art fitness center is located on the ninth floor and open 24 hours a day for guests.

Spa

The Hyde is home to Emena Spa, Hollywood’s premiere eco-friendly spa offering a full range of spa and beauty services to Hyde guests. Please contact the Emena Spa directly for pricing or to schedule services during your stay.